Proximity
Geographic and cultural proximity to Europe, compatible time zone.
A customer experience centre of excellence in Casablanca
Navexis is a Customer Experience BPO built for international brands, with delivery standards that match the industry leaders.
Who we are
Experienced leadership, an AI-enabled approach
- Leadership with more than 10 years’ experience in contact centres and international operations
- Omnichannel model: voice, email, chat, messaging and back-office
- AI empowers our agents: copilot, QA, analytics
- We work exclusively for international clients
Why Morocco
Casablanca, right next to Europe
Talent
French- and English-speaking profiles, selective hiring, fast ramp-up.
Infrastructure
Robust telecom and IT for continuous operations, up to 24/7.
Casablanca
The country’s largest talent pool, accessible and internationally connected.
Our people
Recruitment & training
Sourcing & assessment
Languages, soft skills, reasoning, tool proficiency.
Onboarding
Processes, quality, security and your brand culture.
Ongoing training
Coaching, QA calibrations, level-based skills development.
Specialisation
In-house certification on complex tools, e.g. Sabre and Amadeus.
Trust
Quality, security & governance
Quality
Calibrations, audits, coaching, monthly action plan.
Security
Access control, dedicated workstations, NDAs, clean-desk policy.
Data
Practices aligned with your requirements and with GDPR depending on scope.
Governance
Weekly and monthly committees, KPI dashboard, risk management.
Approach
From discovery to 24/7, in four phases
Discovery
Workshops, customer journeys, KPIs, access and tools. Operating model design.
Pilot
Initial team, scripts, QA, first automations. Quick adjustments.
Industrialisation
Standardisation, knowledge base, ongoing training, governance.
Scale
Ramp-up, 24/7 if needed, continuous AI optimisation.
Let’s build your customer experience centre of excellence.
A fast pilot, then a controlled ramp-up. We reply within one business day.