Your customers, served to a higher standard.
Navexis designs and runs your customer service from Casablanca. Teams trained on your business, augmented by AI, managed against your KPIs.
- FR / EN teams
- Up to 24/7
- GDPR-aligned practices
- AI-enabled approach
Six disciplines, one standard of quality
Every setup is tailor-made: scope, channels, hours, tools and KPIs.
Customer Care
Customer and product support, from simple enquiries to sensitive complaints.
Sales & Retention
Agents who sell, build loyalty and retain.
Back-office
Reliable, traceable case processing.
Travel Operations
Expert travel agents trained on GDS platforms.
Social & Messaging
Responsiveness and brand voice across chat and messaging.
Insights & QA
Data that drives continuous improvement.
AI empowers our agents. It doesn’t replace them.
Real-time copilot, automated QA, intent-based routing: higher quality, more consistency, shorter waits.
- Faster, more consistent answers
- 100% of interactions analysed
- Targeted coaching driven by data
Trusted with their customers
Anonymised examples of operations we run for international brands.
Global furniture & home brand
Omnichannel customer support for a brand present in many countries.
View case
Major operator
Customer service, technical support and retention.
View case
Expert travel agent team
A travel agent team recruited and trained from scratch.
View caseFrom discovery to 24/7, in four phases
Discovery
Workshops, customer journeys, KPIs, access and tools. Operating model design.
Pilot
Initial team, scripts, QA, first automations. Quick adjustments.
Industrialisation
Standardisation, knowledge base, ongoing training, governance.
Scale
Ramp-up, 24/7 if needed, continuous AI optimisation.
Let’s build your customer experience centre of excellence.
A fast pilot, then a controlled ramp-up. We reply within one business day.