Customer Care
Customer and product support, from simple enquiries to sensitive complaints.
- Product support and assistance
- Enquiries and complaints
- Escalation management
End-to-end CX operations
From first contact to retention, we run every link in your customer relationship — with your tools, your tone of voice and your targets.
Sales & Retention
Agents who sell, build loyalty and retain.
- Lead qualification
- Assisted sales, upsell, cross-sell
- Loyalty and retention
Back-office
Reliable, traceable case processing.
- Case processing and data entry
- Verifications, operational KYC
- Workflows and procedures
Travel Operations
Expert travel agents trained on GDS platforms.
- Bookings, changes, ticketing
- Disruption handling (IROPs)
- Sabre and Amadeus
Social & Messaging
Responsiveness and brand voice across chat and messaging.
- Chat and messaging apps
- Optimised response times
- Consistent brand voice
Insights & QA
Data that drives continuous improvement.
- KPI dashboards
- Calibrations and coaching
- Continuous improvement plans
Operating model
A setup built around you
Channels
VoiceEmailChatMessagingBack-office
Languages
FrenchEnglish
Hours
8/5Extended24/7
KPIs
CSATSLAFCRAHT
Let’s build your customer experience centre of excellence.
A fast pilot, then a controlled ramp-up. We reply within one business day.